Privacy Policy

Privacy Policy

Last updated: September 2026

At Nomad Homes GT, we respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store, and share information when you visit www.nomadhomesgt.com, contact us, submit an inquiry, make a reservation, or use services related to a stay managed by Nomad Homes GT.

By using our website or providing us with your information, you acknowledge the practices described in this Privacy Policy.

1. Who we are

Nomad Homes GT is a Guatemala-based hospitality and vacation rental management company. We manage and market short-term and vacation rental properties on behalf of property owners and provide reservation, guest communication, operational, and hospitality services.

For questions regarding this Privacy Policy or the handling of your personal information, you may contact us at:

hola@nomadhomesgt.com

www.nomadhomesgt.com

2. Information we may collect

Depending on how you interact with us, we may collect information such as:

Your name and contact information, including email address and telephone number.

Reservation and stay information, including property selected, check-in and check-out dates, number of guests, and reservation details.

Information you provide through contact forms, inquiries, messages, or communications with our team.

Information necessary to process payments, deposits, refunds, or other transactions related to your reservation. Payment card information may be processed directly by authorized payment service providers and may not be stored directly by Nomad Homes GT.

Information reasonably required for guest registration, identity verification, security, compliance with property rules, or applicable legal and operational requirements.

Technical information related to your use of our website, such as IP address, browser type, device information, pages visited, cookies, and similar technologies.

We only seek to collect information that is reasonably necessary to provide our services, operate our properties, process reservations, communicate with guests, and maintain the security of our operations.

3. How we use your information

We may use personal information to:

Process and manage reservations.

Confirm availability and communicate reservation details.

Provide information related to check-in, check-out, access, property rules, and your stay.

Respond to questions, inquiries, requests, or customer service needs.

Process or facilitate payments, deposits, refunds, and other reservation-related transactions.

Verify guest information when reasonably necessary for security or operational purposes.

Coordinate cleaning, maintenance, property operations, and guest services.

Prevent fraud, misuse, security incidents, or unauthorized activity.

Improve our website, properties, guest experience, and services.

Maintain appropriate business, accounting, and reservation records.

Comply with applicable legal, regulatory, contractual, or tax obligations.

We do not sell personal information to third parties.

4. Reservations and payments

Reservations made through our website may involve third-party technology and payment service providers.

When making a reservation or payment, certain information may therefore be processed by these providers for purposes such as payment authorization, fraud prevention, reservation management, security deposits, identity verification, or other services necessary to complete and manage your stay.

These providers may process information according to their own privacy policies and applicable legal requirements.

5. Service providers and property owners

Nomad Homes GT may share information when reasonably necessary with trusted third parties involved in providing or supporting our services.

These may include reservation management platforms, payment processors, guest verification providers, communication systems, website and technology providers, cleaning or maintenance personnel, and other service providers necessary to operate a property or fulfill a reservation.

Because Nomad Homes GT manages properties on behalf of property owners, relevant reservation or guest information may also be shared with the owner of the property when reasonably necessary for property administration, accounting, security, legal compliance, or reservation management.

We seek to limit such sharing to information reasonably necessary for the relevant purpose.

6. Third-party booking platforms

Nomad Homes GT properties may also be offered through third-party booking platforms such as online travel agencies and vacation rental marketplaces.

Reservations made through those platforms are also subject to the privacy policies and terms of the respective platform. Nomad Homes GT does not control how those third parties independently collect or process personal information.

7. Cookies and website information

Our website may use cookies and similar technologies that are necessary for website functionality, reservations, security, preferences, analytics, and improvement of the user experience.

Some cookies or technologies may be provided by third-party services integrated into the website.

Where available, you may manage your cookie preferences through the cookie settings provided on the website or through your browser settings.

8. Data retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including managing reservations, providing guest services, maintaining business and accounting records, resolving disputes, preventing fraud, and complying with applicable legal or contractual obligations.

Retention periods may vary depending on the type of information and the purpose for which it is processed.

9. Information security

We take reasonable administrative, operational, and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Your choices and rights

Subject to applicable law, you may contact us to request access to, correction of, or deletion of personal information that we maintain about you.

Certain information may need to be retained when required for legitimate business purposes, reservation records, dispute resolution, fraud prevention, accounting, or compliance with legal obligations.

Requests regarding personal information may be sent to hola@nomadhomesgt.com.

We may take reasonable steps to verify the identity of the person making a request before providing or modifying personal information.

11. Children’s privacy

Our website and reservation services are intended for adults capable of entering into a reservation agreement.

We do not knowingly collect personal information directly from children for the purpose of allowing them to make reservations.

Information regarding minors traveling as part of a reservation should only be provided by a parent, legal guardian, or responsible adult when reasonably necessary for the stay or required by law.

12. External links

Our website or communications may contain links to third-party websites or services. Nomad Homes GT is not responsible for the privacy practices, content, or security of third-party websites that we do not control.

13. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business operations, or applicable requirements.

When material changes are made, the updated version will be published on this website with a revised “Last updated” date.

14. Contact

If you have questions about this Privacy Policy, your personal information, or how Nomad Homes GT handles information, please contact us at:

Nomad Homes GT

hola@nomadhomesgt.com

www.nomadhomesgt.com